Terms and Conditions

Effective Date: 10/22/2025

Last Updated: 10/22/2025

These Terms and Conditions govern your use of this website and any services provided by R.S. Plumbing. By accessing or using our website or services, you agree to comply with and be bound by these terms. Please read them carefully.

1. Services

R.S. Plumbing provides residential, commercial, and construction plumbing services, including but not limited to repair, installation, inspection, and maintenance. All services are subject to availability and may vary by location. R.S. Plumbing reserves the right to modify, suspend, or discontinue any service at any time without notice.

2. Estimates and Pricing

All price quotes and estimates are provided based on available information and are subject to change if additional issues are discovered during service. Final pricing will be communicated before work begins. Payment is due upon completion unless otherwise agreed in writing.

3. Payments

R.S. Plumbing accepts various forms of payment including cash, credit cards, check, and other approved paymen methods. By providing payment information, you represent that you are authorized to use the payment method and that all information is accurate and complete.

4. Cancellations and Refunds

Customers may cancel appointments by contacting us within a reasonable time before the scheduled service. Cancellations made less than 24 hours before the appointment may be subject to a service fee. Refunds for completed work are only available if required by law or under our written warranty policy.

5. Warranties and Liability

We strive to provide quality workmanship. Any warranties on parts or labor will be disclosed in writing. Except as expressly stated, all services are provided "as is" and without any other warranties, express or implied.

To the fullest extent permitted by California law, we are not liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services or website.

6. Customer Responsibilities

The customer agrees to provide safe and reasonable access to their property for our technicians and to disclose any relevant information about plumbing systems or potential hazards. RS. Plumbing reserves the right to refuse or terminate service if unsafe conditions are present.

7. Intellectual Property

All content on our website—including text, images, logos, and design—is the property of the Company or its licensors and is protected under U.S. and international copyright law. You may not reproduce, distribute, or use any materials without our written permission.

8. Privacy and Data Collection

We respect your privacy and comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
We may collect limited personal information (such as name, phone number, and address) when you contact us or request a service.

You have the right to:

Know what personal information we collect and why.
Request access to or deletion of your data.
Opt out of the sale or sharing of your data (we do not sell personal information).

9. Changes to these Terms

R.S. Plumbing reserves the right to modify or update these Terms at any time. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes are posted constitutes acceptance of the new Terms.

5. Warranties and Liability

To the fullest extent permitted by California law, we are not liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services or website.

Privacy Policy

Effective Date: 10/22/2025
Last Updated: 10/22/2025

This Privacy Policy describes how R.S. Plumbing (“Company,” “we,” “us,” or “our”) collects, uses, and protects personal information from customers, website visitors, and users of our services (“you” or “your”).

We are committed to protecting your privacy and ensuring compliance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

1. Information We Collect

We may collect the following categories of personal information:

Identifiers: Name, phone number, email address, mailing address.
Service Information: Property location, type of plumbing service requested, appointment history.
Payment Information: Payment method and transaction details (we do not store credit card numbers).
Internet Activity: IP address, browser type, device information, and interactions with our website.
Communications: Any messages, reviews, or feedback you submit.

We do not collect sensitive personal information unless necessary for specific services and disclosed at the time of collection.

2. How We Use Your Information

We use your personal information for purposes such as:

Providing and completing plumbing services.
Responding to service requests, estimates, and customer inquiries.
Processing payments and invoices.
Sending appointment confirmations and updates.
Improving our website and customer experience.
Complying with legal obligations and preventing fraud.

We do not sell or rent personal information to third parties.

3. How We Share Information

We may share limited personal information with:

Service providers (e.g., payment processors, scheduling platforms) who perform functions on our behalf under confidentiality agreements.

Legal authorities, if required by law or to protect our legal rights.

These parties are only permitted to use your data for the purpose for which it was shared.

4. Your Rights Under the CCPA/CPRA

If you are a California resident, you have the following rights:

Right to Know: You may request details about the personal information we collect, use, and disclose.
Right to Delete: You may request deletion of your personal information, subject to certain legal exceptions.
Right to Correct: You may request correction of inaccurate information.
Right to Opt-Out: You may opt out of the sale or sharing of your data (we do not sell personal data).
Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

To exercise these rights, please contact us using the information in Section 9.

5. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law (for example, tax or accounting records).

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality and analyze usage. You can manage cookie preferences through your browser settings.

We do not use cookies for targeted advertising or tracking users across unrelated websites.

8. Use of SMS Text Messaging

We may use SMS text messaging to communicate with you regarding:

Appointment confirmations, updates, or reminders.
Service follow-ups and customer satisfaction checks.

By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS communications from our Company.

You may opt out at any time by replying “STOP” to any text message we send. Message and data rates may apply depending on your mobile carrier.

How SMS Data Is Used and Protected

We only use phone numbers for communication directly related to our services or promotions you’ve agreed to receive.
We do not sell, share, or rent your mobile number to any third parties for marketing purposes.
Text message records are retained securely only as long as necessary for business and legal purposes.
We comply with all applicable federal and California privacy regulations, including the CCPA/CPRA and TCPA.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Last Updated” date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Policy.

9. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:

Email: info@rspsol.com
Phone: 866-509-7187
Address: 1936 E Gladwick St. Rancho Dominguez, CA 90220

You may also authorize an agent to submit a privacy request on your behalf, as permitted under California law.